Policy

Damage & Responsibility.

Ceramics are fragile. We handle work carefully and communicate fast if issues arise.

Effective Feb 1, 2026

Key points

What to expect

\n Built-for-firing\n
Pieces must be structurally sound and appropriate for the firing temperature and schedule.
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\n Normal variation\n
Warping, pinholes, or glaze defects can occur. We do not guarantee outcomes.
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\n Unknown materials\n
We are not responsible for damage caused by unapproved clay or glaze materials.
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\n If we cause it\n
If a piece is damaged due to handling or a kiln issue, we will review it case-by-case and make it right as best we can.
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\n Packaging for pickup\n
Bring padding or boxes for transport if you need extra protection.
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