Monsoon Fire Pottery
New here?
Create your portal account first, then choose firing, studio, or membership workflows.
Support
Start here for answers.
Use the quick-start cards first, then follow the client playbook and open detailed FAQ and draft policy entries as needed.
Firing and pickup
Find request flow, 1.5-day typical turnaround, unload timing, and pickup/storage expectations.
Membership, studio, and billing
See membership details, studio access guidance, and payment timing by service type.
Support playbook
Client workflows in plain language.
These guides cover how to start, what to expect, and how credits/billing are handled.
1. Account and intake
Set up your portal profile, then submit complete batch info in one pass.
- Create account and verify contact email.
- Submit clay body, glaze notes, and firing intent.
- Use support if address or access details are missing.
2. Firing and pickup windows
Typical turnaround is about 1.5 days with pieces unloaded before pickup.
- Most owners pick up within about 2 weeks.
- Maximum storage window is up to 4 weeks.
- Batch ID + photos speed up issue reviews.
3. Credits and responsibility
Credits are fault-based and reviewed at unload.
- Studio fault: full half-shelf bisque/glaze credit.
- Maker fault: no firing credit, leftovers released.
- Witness cones are available on request today.
4. Billing timing
Payment timing depends on what you booked.
- Supplies, day passes, workshops: charged immediately.
- Workshops: charged at attendance, not reservation.
- Firing fees: charged at unloading after review.
Detailed answers
Search and filter full FAQ and draft policy content.
Questions by task
Most common questions, grouped by what you need to do.
Policy archive
Deep draft policy details and formal summaries.
Use this section for full policy context while drafts are finalized. Portal records remain source of truth.