Monsoon FireStudio access
Appointment only. Day pass when studio access is needed.
Community access to the home studio is not available unless a day pass has been purchased.
Studio policies
Studio policies and expectations.
A private home studio works best when the handoff is clear: appointment first, staff loads the kilns, and every request stays traceable.
Access model
Appointment first. Studio time stays intentional.
Dropoff, pickup, support, and any in-studio visit start with a confirmed appointment. The portal or Ember can help get that request into staff hands.
Dropoff + pickup
Confirmed windows keep it calm.
Use Kilnfire or Ember to set the appointment, share the details, and wait for staff confirmation before arriving.
Home studio
Private space, clear boundaries.
No open studio hours, no casual community access, and no kiln-room access without a confirmed reason and staff approval.
Firing care rules
Staff handles the kiln. You keep us informed.
If something is unusual, tell us early. Most problems are easier to solve before the work is scheduled, loaded, or fired.
Kiln room
Staff loads the kilns.
Client kiln-loading rules are mostly moot because clients do not load or unload kilns. Staff handles loading, unloading, compatibility, and firing decisions.
Clay + materials
Approved clays are open.
Most clay bodies are workable. Warn us about unusual clay, glaze, inclusions, repairs, mystery materials, or anything that may behave strangely in heat.
Firing cadence
At least weekly.
Firing cadence is a minimum of one firing per week, adjusted by lane pressure, kiln fit, cooling time, material compatibility, and staff review.
Storage
Two weeks free, four weeks max.
Finished or waiting work gets two weeks of free storage. After that, storage is $5 per week. Work may not stay longer than four weeks total.
Damage
Fair, bounded responsibility.
We try to be fair when something goes wrong, but compensation will not exceed the value of one half shelf of firing space.
Shared expectation
Clear notes beat surprises.
Tell us what matters before the appointment: timing, materials, pickup constraints, accessibility needs, or anything that changes the firing plan.
Payments + cancellations
Billing twice a month, flexible notice.
- Payments are handled twice per month.
- Refunds are processed immediately when a refund is due.
- No cancellation penalties apply when staff is notified in some manner.
Accessibility
Best-effort support in a home studio.
We will manage accessibility needs however we reasonably can within the limits of a private home studio, kiln safety, scheduling, and staff capacity. Tell us what would help before the appointment so we can plan honestly.
Need a policy clarified before you book? Use Ember or email support before scheduling. Clear notes beat surprises.